MPOKasino Privacy Policy – We Protect Your Personal Data

MPOKasino only collects information necessary to deliver our services safely and efficiently. The categories of data we collect are as follows:

There are also situations where we receive information about you from trusted third parties — for example, from payment providers when you make a deposit, or from identity verification agencies during the KYC process. All such information is handled to the same security standards.

MPOKasino uses your personal data only for legitimate, clearly stated purposes. We never use your data for any other purpose without your prior consent. The primary purposes of data use are:

• Account Management: Create, manage, and maintain your MPOKasino account, including the KYC identity verification process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detect and prevent fraud, money laundering, and platform abuse.
• Service Communications: Send important notifications related to your account, transactions, and policy changes.
• Responsible Gaming: Monitor gaming patterns to identify and assist players who may be experiencing gambling-related issues.
• Continuous Improvement: Analyse aggregated usage data to improve platform experience and performance.
• Legal Compliance: Fulfil applicable legal and regulatory obligations.

MPOKasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We only share your information in limited and necessary circumstances:

• Service Providers: Companies that help us operate the platform, including payment providers, identity verification firms, and gaming platforms. All partners are bound by strict confidentiality agreements.
• Legal Compliance: If required by a court, regulatory body, or authorised law enforcement agency under valid legal authority.
• Protection of Interests: To prevent fraud, financial crime, or serious threats to public safety, where information sharing is necessary and permitted by law.
• Business Transfer: In the event of a merger, acquisition, or asset sale, MPOKasino will ensure that the receiving party agrees to respect this Privacy Policy.

In all data-sharing instances, we provide only the minimum information necessary for that purpose and ensure the receiving party adheres to equivalent data protection standards.

Your data security is our top technical and operational priority. MPOKasino continuously invests in the latest security infrastructure to ensure your information remains protected at all times.

• Encryption in Transit: All data transmitted between your device and MPOKasino's servers is protected with 256-bit SSL/TLS encryption.
• Encryption at Rest: Sensitive data is stored in encrypted format within secure databases accessible only to authorised personnel.
• Access Control: Access to personal data is restricted based on the principle of minimum privilege — staff may only access data required for their specific duties.
• 24/7 Monitoring: Our security system monitors for suspicious activity around the clock and automatically blocks potential threats.
• Security Audit: MPOKasino conducts regular independent security audits to ensure our security standards remain up to date.

Your personal data is retained for as long as your account is active and for the legally required period following account closure, typically not exceeding seven years for financial records in compliance with legal obligations.

MPOKasino uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Help us understand how users interact with the platform so we can continue improving it. All data is collected anonymously.
• Functional Cookies: Store your preferences such as language, display settings, and game choices to deliver a more personalised experience.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the full functionality of the MPOKasino platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. MPOKasino fully respects and supports these rights.

To submit any request relating to your rights, please contact our data protection team via our support email. We will process your request within 30 days and may require identity verification before proceeding.

MPOKasino is a platform intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data from children or minors.

If we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered at MPOKasino are urged to contact us immediately.

MPOKasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements.

Any significant amendments will be communicated to you via in-platform notifications or your registered email at least seven days before the changes take effect. For minor amendments or technical adjustments, the "Updated" date at the top of this page will be revised.

We encourage you to review this page periodically so you always know how we are protecting your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the mpokasino platform or mobile app.
• Email: [email protected] — for privacy-related inquiries and data access requests.
• FAQ: Visit FAQ page us for answers to frequently asked questions.

We are committed to responding to all privacy-related enquiries within 30 business days. For urgent cases or those involving a potential data breach, we will respond more promptly.